Privacy Notice

Data we collect and why

Flight and claim details you enter (flight number, date, route, delay, booking reference, passenger names, address, email, bank details such as IBAN) — to calculate eligibility and generate your claim letter (contract performance). This data is processed in your browser to build the letter; we do not keep it on our servers unless stated.

Uploaded tickets and boarding passes — read in your browser to fill the form (contract performance).

Payment transaction reference — to confirm your unlock (contract performance).

Technical data (IP address, device and browser information, logs) — for security, fraud prevention and keeping the Service working (legitimate interests).

Support messages and email address — to answer your requests (legitimate interests / contract).

Language preference stored locally on your device — to remember your choice (legitimate interests).

Sharing

Paddle.com, our Merchant of Record, for the sale of the product, payments, tax compliance and invoicing. Paddle processes your payment data under its own privacy notice.

Service providers that host and operate the Service (hosting, infrastructure, error monitoring).

Professional advisers (legal, accounting) where needed.

Authorities where required by law.

We never sell your personal data. Claim letters are sent to airlines only by you.

International transfers

Our providers may process data outside your country, including outside the UK/EEA. Where this happens we rely on adequacy decisions or Standard Contractual Clauses.

Retention

We keep personal data only as long as needed for the purposes above or required by law (e.g. transaction records for tax), then delete or anonymise it. Technical logs are kept for a limited period.

Your rights

You may request access, rectification, erasure, restriction, portability, object to processing, and withdraw consent at any time. You may also complain to your local data protection authority. Contact our contact form at https://flightclaimnow.com/contact; we respond within one month.

Security

We use appropriate technical and organisational measures, including encrypted connections (HTTPS) and access controls.

Cookies and local storage

We use only essential storage (e.g. your language preference and payment confirmation). We do not use advertising cookies. You can clear this data in your browser settings; Paddle's checkout may set its own essential cookies.

Contact

Privacy questions: our contact form at https://flightclaimnow.com/contact.